Customer Service Representative

About us:

MetroMart is the #1 online grocery/store delivery service in the Philippines. We let our loyal customers purchase their groceries and daiy essentials online for delivery within 90 minutes. Our partners include Robinsons Supermarket, S&R supermarket, Pet Express, Watsons, Toy Kingdom, Baby Company, Generika Drug Store, FamilyMart, GNC, National Book Store and 50+ leading retailers in the metro!

Core responsibilities:

• Respond to customer inquiries via Email, Phone and Facebook.
• Respond/Investigate customer complaints via Email, Phone and Facebook.
• Perform all call out task: Inform for cancellation, requirements, out of stock items, and/or delayed deliveries, etc;
• Assists shoppers and riders in reaching out to the customers in case there are urgencies relating to their orders.
• Prioritise customer concerns according to urgency and importance.
• Gather information, feedback from customers during the support process, proposing advice to leaders to improve the quality of products / services of the department and the company
• Contribute to customer service’s standard procedures in order to constantly meet and improve the Service Level Agreement